Privacy Policy

Effective Date: 5/6/2025

This Privacy Policy explains how International Academy of Ruqyah (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our website, www.ruqyah.org, or our services.

1. Who We Are

International Academy of Ruqyah
Petre House, Petre Street
Sheffield, United Kingdom
S4 8LJ
Email: hello@ruqyah.org

We act as the data controller for the personal data you provide to us.

2. Information We Collect

We may collect and process the following types of personal data:

Identity Data: Full name, gender, and date of birth.
Contact Data: Email address, phone number, address (if provided).
Booking & Appointment Data: Session preferences, availability, and any notes or concerns shared for your appointment.
Payment Data: Processed securely via Stripe. We do not store full card details on our servers.
Technical Data: IP address, browser type, operating system, device information, and usage data collected via cookies.

3. How We Use Your Information

We process your personal data to:

Manage and fulfill your ruqyah appointment bookings.
Communicate with you regarding your session(s).
Process payments (via Stripe).
Improve our website and services.
Comply with legal obligations.

We will not use your data for profiling, automated decision-making, or unsolicited marketing unless you explicitly opt-in.

4. Lawful Basis for Processing

We rely on the following legal grounds under UK GDPR:

Contractual Necessity: For providing and managing bookings.
Consent: For optional services like email updates (where you have opted in).
Legal Obligation: To comply with financial, accounting, or regulatory duties.
Legitimate Interest: For business improvement and customer service (where your rights are not overridden).

5. How We Store Your Data

Your personal data is stored securely and only for as long as necessary:

Booking and contact details: up to 6 years (for record-keeping).
Payment-related data: stored securely by Stripe, not directly by us.
Email correspondence: kept for a reasonable time to manage service continuity and customer support.

All data is encrypted and protected in line with industry standards.

6. Sharing Your Data

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your data only with:

Service Providers: Such as Stripe for payment processing.
Legal Authorities: If required by law or court order.

All third-party services are contractually bound to maintain confidentiality and data security.

7. Cookies

We use cookies to enhance your browsing experience and to understand how our website is used. You can manage cookie settings via your browser.

For more details, see our Cookie Policy.

8. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you.
Correct inaccurate or outdated information.
Request deletion of your data (subject to legal obligations).
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at hello@ruqyah.org.

If you believe your data protection rights have been breached, you can lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk

9. Data Transfers Outside the UK

If your data is processed or stored outside the UK (e.g., through third-party services), we ensure appropriate safeguards are in place to protect your rights, such as Standard Contractual Clauses or similar measures.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. All changes will be posted on this page with a revised “Effective Date.” We recommend checking this page periodically.

Contact Us

For questions or concerns regarding this Privacy Policy or how we use your data, please contact: hello@ruqyah.org